Privacy Notice

1Who we are

Makeyla Solutions Limited (“Makeyla”, “we”, “us”) designs, implements and supports ERP systems for organisations across Jamaica and the Caribbean. We are responsible for the personal data we collect through this website and in the course of our business.

2What this notice covers

This notice explains how we collect and use personal data when you visit our website, contact us, book a meeting with us, or receive communications from us. It does not cover data we process on behalf of our clients within their own business systems, which is governed by our agreements with those clients.

3The personal data we collect

Information you give us, such as:

• your name, job title and organisation;
• your email address and telephone number;
• the content of your enquiry or message; and
• the details you provide when you book a meeting with us.

Information collected automatically when you use the website, such as your IP address, browser and device type, and the pages you visit. Our website host records this in its standard server logs to keep the website running and secure. We do not use analytics or advertising tools on this website.

Business contact information from other sources. We may also obtain professional contact details, such as name, job title, organisation and business email or telephone number, from a range of sources. These include publicly available sources such as company websites and professional networking sites, business contact databases and directories, industry events, and referrals from our partners and existing contacts. We use these details only to contact organisations that may benefit from our services, and you can ask us to stop at any time.

4How we use it

• to respond to your enquiries and arrange meetings;
• to provide, manage and support our services;
• to send you information about our services that may be relevant to you, which you can opt out of at any time;
• to operate, secure and improve our website; and
• to meet our legal and regulatory obligations.

5Our grounds for using your data

We process personal data in line with the Data Protection Act, 2020 of Jamaica. Depending on the purpose, we rely on your consent, on the need to take steps at your request before entering into a contract or to perform a contract, on our legitimate interest in running and promoting our business, or on the need to comply with the law.

6Who we share it with

We do not sell personal data. We share it only where needed, with:

• service providers who support our business, such as website hosting (Netlify), delivery of website enquiries to our inbox (Web3Forms), spam protection for our contact form (hCaptcha), meeting scheduling (Microsoft 365), email and customer relationship management, acting on our instructions;
• our professional advisers;
• Epicor, our software partner, where needed to respond to your enquiry and with your agreement; and
• public authorities, where the law requires us to.

7Transfers outside Jamaica

Some of our service providers store or process data outside Jamaica, including in the United States and Canada. Where this happens, we take reasonable steps to make sure your data receives an adequate level of protection.

8How long we keep it

We keep personal data for as long as we have a business relationship with you, or a reasonable prospect of one, and as long as the law requires. We review the information we hold regularly and delete what we no longer need.

9How we protect it

We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access.

10Your rights

Under the Data Protection Act, 2020 you may:

• ask for a copy of the personal data we hold about you;
• ask us to correct data that is inaccurate;
• ask us to stop or limit processing that is causing you damage or distress;
• object to direct marketing at any time; and
• withdraw your consent where we rely on it.

To exercise any of these rights, email info@makeylasolutions.com. If you are not satisfied with our response, you may complain to the Office of the Information Commissioner in Jamaica.

11Cookies

Our website does not use analytics, advertising or other non-essential cookies. The only third-party service that runs on the page is hCaptcha, which protects our contact form from spam and automated abuse. You can also control cookies through your browser settings.

12Children

Our website and services are intended for businesses and are not directed at children.

13Changes to this notice

We may update this notice from time to time. The latest version will always be on this page, with the date it was last updated.

14Contact us

If you have any questions about this notice or how we handle personal data, please contact us at info@makeylasolutions.com or write to us at 9th Floor, 60 Knutsford Boulevard, Kingston 5, Jamaica.